Shipping Policy
At Hivlocity, every order is carefully prepared and packed to ensure it reaches you in excellent condition. Since many of our products are printed and assembled only after an order is placed, please allow us the necessary time to create, inspect, and package your order with care.
Shipping Locations
We currently ship only within India.
While we strive to deliver to as many locations as possible, certain remote or restricted PIN codes may not be serviceable by our logistics partners. If your address falls outside our delivery network, our team will contact you to arrange an alternative shipping address or issue a full refund if delivery is not possible.
Order Processing
Once your order is successfully placed and payment is confirmed, it enters our production and quality inspection process.
As most Hivlocity products are made-to-order, orders are generally processed and dispatched within 3–5 business days.
During periods of high demand, product launches, festive seasons, or unforeseen circumstances, processing times may be slightly longer. If this happens, we will keep you informed.
Estimated Delivery Time
After dispatch, most orders are delivered within 7–10 business days, depending on your delivery location.
While many customers receive their orders sooner, delivery timelines may vary due to:
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Courier operations
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Remote delivery locations
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Weather conditions
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Public holidays
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Natural disasters
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Other circumstances beyond our control
We always work closely with our trusted courier partners to ensure your order reaches you as quickly and safely as possible.
Shipping Charges
We offer FREE shipping on all orders across India.
There is no minimum purchase amount required to qualify for free shipping.
Address Verification
Please ensure that your:
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Full Name
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Mobile Number
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Email Address
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Complete Shipping Address
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PIN Code
are entered accurately while placing your order.
If we are unable to deliver due to an incorrect or incomplete address provided by the customer, additional shipping charges for re-delivery may apply.
Multiple Products
If you order multiple products in a single purchase, we will make every effort to ship them together in one package whenever possible.
However, depending on product sizes, packaging requirements, or production schedules, your order may arrive in multiple shipments at no additional shipping cost.
If you wish to ship products to different addresses, separate orders must be placed for each delivery location.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing your tracking number and tracking link.
Tracking information is generally activated within 24 hours after dispatch.
Delivery Attempts
Our courier partners will typically make multiple delivery attempts before returning a package to us.
If delivery cannot be completed due to customer unavailability, refusal to accept the package, or an incorrect shipping address, additional shipping charges may be applicable for re-dispatch.
Damaged Packages
If your package appears to be visibly damaged upon delivery, we recommend recording a continuous unboxing video and contacting us within 48 hours of receiving your order.
Please refer to our Returns & Refunds Policy for detailed instructions regarding damaged or incorrect products.
Delays Beyond Our Control
While we always strive to deliver your order within the estimated timeframe, Hivlocity shall not be held responsible for shipping delays caused by:
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Courier service disruptions
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Extreme weather conditions
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Government restrictions
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Natural disasters
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Strikes
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Customs or regulatory delays (where applicable)
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Any other events beyond our reasonable control
Need Assistance?
If you have any questions regarding your shipment or delivery, our support team will be happy to assist you.