RETURNS AND REFUNDS

Every Wall Deserves a Story.

We started hivlocity with one simple belief,your walls should say something about you. Not just fill empty space.

Every piece we create is designed from scratch by students who obsess over storytelling, music, cinema, culture, and design. No shortcuts. No AI. Just hours of sketching, refining, and creating art that deserves to be looked at twice.

Designed, Not Downloaded

The internet is full of posters. We wanted to create something different.

Instead of recycling existing artwork, we build every collection around ideas, emotions, and visual storytelling. Every color, texture, and detail has a purpose.

We don't print designs.

We design what deserves to be printed.

By Students. For Students.

hivlocity was born inside a university.

Being students ourselves means we understand the music you listen to, the films you quote, the memes you laugh at, and the spaces you want to build around yourself. That perspective shapes every collection we release.

Crafted With Intention

A poster shouldn't just match your room.

It should remind you of your favorite album, your comfort movie, your childhood hero, or a belief that keeps you moving.

Our goal isn't to sell wall décor.

It's to create pieces that people connect with.

More Than Decoration

Every artwork is created by real designers using real creative processes.

  • Original concepts
  • Human-made artwork
  • Zero AI
  • Premium print quality
  • Designed to last

Because authenticity never goes out of style.

We're building more than a poster brand.

We're building a community of people who believe great design can inspire, start conversations, and make everyday spaces feel personal.

Welcome to hivlocity.

Your wall, but main character.

Returns & Refunds

At Hivlocity, every piece of wall art is designed with intention and crafted to meet our premium quality standards. Since each order is printed and prepared exclusively for you, we take great care in packaging every product to ensure it reaches you in perfect condition.

In the rare event that your order arrives damaged or you receive an incorrect item, we're here to make it right.

Eligible Return & Replacement Cases

We offer a replacement or refund only under the following circumstances:

  • The product was damaged during transit.

  • You received a product different from the one you ordered.

Return Eligibility

To qualify for a replacement or refund, you must:

  • Contact us within 48 hours of receiving your order.

  • Provide a clear continuous unboxing video that:

    • Shows the sealed package before it is opened.

    • Clearly captures the complete unboxing process.

    • Clearly shows the damage or incorrect product received.

Unfortunately, requests submitted after 48 hours of delivery or without a valid unboxing video cannot be approved.

How to Request a Return

If your order meets the above conditions:

  1. Email us at sorrycannotshare@gmail.com or submit a request through our Contact page.

  2. Include:

    • Your Order Number

    • A brief description of the issue

    • Your unboxing video

  3. Our team will review your request and respond within 24–48 business hours.

If your request is approved, we will:

  • Arrange a return pickup if required.

  • Ship a replacement product at no additional cost, subject to availability.

  • Process a refund if a replacement is unavailable.

Items Not Eligible for Return

The following situations are not eligible for returns, replacements, or refunds:

  • Products damaged after successful delivery due to mishandling or improper installation.

  • Claims of incorrect or damaged products that cannot be verified through a complete unboxing video.

  • Requests submitted more than 48 hours after delivery.

  • Minor variations in color that may occur due to different screen displays or printing processes.

  • Damage caused by improper handling after delivery.

Print-on-Demand Policy

Every Hivlocity product is printed and prepared exclusively after your order is placed. We do not maintain pre-printed inventory or warehouse finished products.

Because every order is custom-produced, we cannot accept returns, exchanges, or replacements due to:

  • Change of mind.

  • Ordering the wrong product.

  • Ordering the wrong size.

  • Personal preference after delivery.

  • Accidental purchases.

Returns and refunds are only provided for eligible cases mentioned above.

Order Cancellation Policy

To ensure fast processing and timely dispatch, orders begin production shortly after they are placed.

For this reason, orders cannot be cancelled, modified, or changed once they have been confirmed.

We kindly request that you carefully review your order details, shipping address, product selection, and payment information before completing your purchase.

Our Commitment

At Hivlocity, we believe great design deserves a great customer experience. Every artwork is thoughtfully designed by real designers—not generated from stock image libraries—and we stand behind the quality of every product we create.

Our return policy is designed to protect both our customers and our creative process while ensuring fairness for everyone.

Thank you for supporting independent designers and choosing Hivlocity to transform your walls.

Need Help?

If you have any questions regarding your order, returns, or refunds, our support team is always happy to help.

Email: sorrycannotshare@gmail.com